Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 3–8 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within the US. International shipping is coming soon!

How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use it to track your package directly.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Email us at support@csessentialsco.shop with your order number and reason for return and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

Products

Are your bags water-resistant?
Our bags are made with durable materials that offer light water resistance, but are not fully waterproof.

Do the wireless earbuds work with all devices?
Yes! Our earbuds are compatible with all Bluetooth-enabled devices including iPhone, Android, and tablets.

What is the battery life on the earbuds?
Battery life varies by model — check the individual product page for specific details.